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Delivery Information

Delivery to Cyprus

We deliver the products you have purchased using ACS Courier.

Sana Investments Ltd. - as the owner of etherio e-shop and bioshop.com.cy - has a written and signed agreement with the above mentioned couriers regarding delivery of items.

 

Orders can be delivered:

ALL CITIES

  • Delivery at your door by the above mentioned courier with orders more than €40.00  FREE of charge (within the limits of Cities)

  • Delivery at your door by the above mentioned courier with  orders less than €40.00  - charge €5.00 (within the limits of Cities)

  • Pick up from our stores ( See stores ) - FREE of charge

  • Pick up at courier's office in your town (see ACS shops)  for orders less than €50.00- charge €2.50

  • Orders will be delivered in max 3 - 5 days at an agreed time of your choice. You will receive a call from the courier to confirm the time of delivery.

  • Orders placed on Friday will be dispatched on Monday.

  • Please note that we do not deliver on Weekends and official holidays

 

For more information please contact us.

 

Delivery Methods:

Delivery at your door by ACS Courier. ACS deliveries in all urban areas inCyprus. Please call ACS to check if delivery to your door is available in your area. Please note that all deliveries who cannot be delivered to your door can be picked-up from the nearest ACS Office.

Payment Methods

We accept Cash on Delivery or you can deposit to the Banks we give you when you complete your Order. 

Please state the depositors name and any other info match the Order.

Cancellation

For any reason you can cancel any order in 14 days from the day you received your order only by sending a written notification with your order details to our support department requesting cancellation. This means that you can return it to us in its original condition within 30 days of the date you received the item, unopened with all seals, packaging and shrink-wrap intact and we will issue a full refund or credit note for the price you paid for the item. 

Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error, or if the item is faulty. Please package the relevant item securely in at least the packaging it was received and send it to us with a copy of your invoice .

 

Please note: we can only accept the return of opened items if they are faulty.

  • Claims for damaged goods must notify within 24 hours of receipt, please inspect goods immediately. 

  • Signing for goods accepts the goods into your care, and that they have been received complete and in undamaged packaging. You have the right to refuse damaged or incomplete parcels.

  • We do not deliver to P.O.Box numbers.

 

Withdrawal

During your order procedure and prior to your payment through JCC you will  be able to remove part or all of the products from your shopping cart by pressing the Delete button which is next to each of your products in your shopping cart. You will also be able to add more products or change the quantity of the products in your cart. Once you reach the JCC page for payment you cannot change any quantities of your order so please double check your order before reching the payment page on JCC

Refund Policy

If you are not completely satisfied with your purchase, simply return the items to us in their original condition and packaging within 30 days of receipt and we will issue a full refund (excluding original delivery charge), or exchange the item to another preferred product of same value.

If you do not wish to change your product with another one, we will give you a voucher with the corresponding amount or refund the amount paid on your credit card.

Privacy Policy

Your privacy

Sana Investments Ltd. - is committed to protecting the privacy of our web site visitors and customers. We will not disclose information about our customers to third parties except where it is part of providing a service to you - for example delivery of orders, customer research or where we have your permission to do so.
We will not sell your name, address, e-mail address, credit card information or any other personal information you have provided to any third party (excluding partners of our network of online services) without your permission.

Transfers of your Information

The information that we collect from you may be transferred to, and stored at, a destination outside Cyprus. This transfer of information may be required in order to fulfil your order, process your payment details or provide other support services.
Unfortunately, the transmission of information via the Internet is not completely secure. We will do our best to protect your personal data, but cannot guarantee the security of data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use our security features to try to prevent unauthorised access.

If you wish to verify or modify the details you have submitted to Sana Investments Ltd. you may do so by accessing your account information section or by contacting us using the contact information provided below on this page. We request proof of identity (e-mail address and password submitted upon registration) before we reveal information. You must therefore keep this information safe as you will be responsible for any action which we take in response to a request from someone using your e-mail and password. We would strongly recommend that you do not use the browser's password memory function as that would permit other people using your terminal to access your personal information.

Third party sites

Our web site may contain links to third parties. If you follow a link to any of these web sites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these web sites.

Terms & Conditions

General terms

Access to and use of this Web site and the products and services available through this Web site (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.

Access to this Web site is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Web site is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.

Privacy policy

Our privacy policy, which sets out how we will use your information, can be found at this web page. By using this Web site, you consent to the processing described therein and warrant that all data provided by you is accurate.

Prohibitions

You will not:

  • commit or encourage a criminal offence;

  • transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene;

  • hack into any aspect of the Service;

  • corrupt data;

  • cause annoyance to other users;

  • infringe upon the rights of any other person's proprietary rights;

  • send any unsolicited advertising or promotional material, commonly referred to as "spam";

  • or attempt to affect the performance or functionality of any computer facilities of or accessed through this Web site.

Sana Investments Ltd. will report any such breach to the relevant law enforcement authorities and disclose your identity to them.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Web site or to your downloading of any material posted on it, or on any website linked to it.

Terms of sale

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to Cyprus only and subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Please read more by accessing delivery information web page.

In order to purchase products from Sana Investments Ltd. you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Sana Investments Ltd. retains the right to refuse any request made by you.

When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the products. All prices advertised are subject to changes without notice.

Pricing and availability

Whilst we try and ensure that all details, descriptions and prices which appear on this Web site are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

All prices are inclusive of VAT. Delivery costs may and will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.

Payment

Please read our payment methods for more information.
A purchase with the name << bishop.com.cy >> will appear in your bank statement if you decide to pay through JCC.

Disclaimer of liability

The material displayed on this Web site is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law Sana Investments Ltd. and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Web site and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect Sana Investments Ltd. liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.
Disclaimer as to ownership of trade marks, images of personalities and third party copyright

Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and images of third party products, services and/or locations featured on this Website are in no way associated, linked or affiliated with Sana Investments Ltd. Design and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Web site are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to Sana Investments Ltd..

Variation

Sana Investments Ltd. shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Web site.

Complaints

We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments linking to this Web site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

This Web site must not be framed on any other site, nor may you create a link to any part of this Web site other than the home page.
Governing law and jurisdiction

These terms and conditions are to be construed in accordance with the laws of Cyprus and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the Cyprus courts.

For further information or complaints please contact us on 22-028498 or email us on info@bioshop.com.cy

Legal

These Product Terms shall be governed by and construed in accordance with the laws of the Republic of Cyprus, e-Commerce Law: L156(I)/2004 and Amendment Law: L97(I)/2007 and any disputes will be decided only by the Cyprus courts.

If any of these Product Terms is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Product Terms which will continue to be valid and enforceable to the fullest extent permitted by law.

 

Order Procedure

www.bioshop.com.cy  has made distances so small, so that with the ease of your house or office chair you can order any item from our Online Shop and we will deliver it to your door.  Just follow the following simple steps and before you know it your purchases will arrive just outside your door.

a. Choose from our Main Menu the Product Category from which you would like to purchase items, and then just click on the Add to Cart button next to the item you want to purchase. Your chosen item has already been placed in your Cart.

b. Then you can continue with your shopping or choose a delivery option, accept the Terms and Conditions and click the “Send Order” button. The login page will then open, where, if you are already a member of our Online Shop, you must simply submit your username and password; otherwise you can register at this point. New member registration is easy and will only take a few seconds.

c. Before you complete your order you will be able to go to your Account and make any changes you like to your personal information. You will also be able to change your order’s content, like delete one or more products from your shopping cart, add more products or increase or decrease the quantity of the selected products as explained in the “Withdrawal or Cancellation” Section.

d. Next, you will be redirected to a page where you will choose a Shipping Address and then click the “Send Order” button.

e. You are almost done. You will now perform a final check of your order and click the “Proceed your Payment with JCC. You will be immediately redirected to the secure page of  JCC and after your successful payment the system will redirect you to our website. You will then receive an email confirmation with your order details and an invoice of your payment. After that, all you have to do is wait for your order to arrive at your doorstep. If you choose pay upon delivery then you will pay when your parvel arrives at your doorstep. Please have in mind that we only accept cash in hand for this payment option.

Our system will save your order in your Μember Account, where you will be able to review and check your current and old orders as often as you like.

You will be able to place and review your order in English language only. 

 

Entire agreement

The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Sana Investments Ltd. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by Sana Investments Ltd. Managament.

Sana's

Retail

Contact Us

Add: SANA INVESTMENTS LTD, 

320 Limassol Avenue, Nisou Industrial Area
Nicosia 2571, CYPRUS

P.O. BOX 12070-2340 Nicosia


Tel.: +357 22 028498, Fax: +357 22 028499

e-mail: info@sana.com.cy

© 2017 Sana Investments Ltd